PANGEABED WARRANTY

Last Updated: March 1, 2018

PANGEABED 10 YEAR LIMITED
MATTRESS WARRANTY

Your PangeaBed™ Mattress is covered by a 10 year limited warranty (“Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ELIGIBILITY

This limited Mattress Warranty is applicable to Mattresses sold on this internet site owned and administered by PangeaBed™ LLC., dba PangeaBed™.com (“PangeaBed™”). The Mattress Warranty is not applicable to mattresses purchased on third party sites (e.g. Amazon). Mattresses purchased from a third party are subject to the terms and conditions provided by each individual seller.

BILL OF SALE AND PROOF OF DEFECT

This limited Mattress Warranty is only effective upon the original purchaser’s presentation of your Bill of Sale or other proof of purchase and images of the Defect (as defined below). All images must be emailed to PangeaBed™ at customersupport@pangeabed.com in order for PangeaBed™ to determine if your mattress qualifies for the Mattress Warranty. The Mattress Warranty is non-transferable.

LIMITED MATTRESS WARRANTY

PangeaBed™ warrants the Mattress against defects in material or workmanship set forth below (“Defects”) for a period of 10 years from the date of purchase, when the Mattress is used normally for its intended purposes and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s) (“Normal Use”).

  • This limited Mattress Warranty covers the following Defects during Normal Use:
  • Deterioration causing the Mattress to have a visible indentation greater than 1 1/2 inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
  • Any physical flaw in the craftsmanship of the mattress that causes permanent damage to the memory foam or latex despite proper set-up and normal use.
  • This limited Mattress Warranty does not cover the following:
  • In the event that PangeaBed™ replaces the mattress cover, PangeaBed™ will replace it with the current style of cover available for the mattress, which may be of a different color, design, or material than the original cover provided.
  • A normal decrease or increase in softness of the latex or foam which does not affect the comfort and/or pressure alleviating characteristics of the Mattress.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to burns, tears, cuts, liquid damage, stains or soiling; provided, that the defect is caused by such abuse or damage.
  • Damage from using an improper bed frame, foundation, platform bed, or adjustable base.
  • Mattress sold by an unauthorized retailer.
  • Mattress sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • Any damage or defect resulting from an act of God or a disaster such as, but not limited to, fire or flood.
  • Any damage or defect resulting from any service or alteration done by anyone other than an authorized PangeaBed™ representative.
  • Any damage incurred through irresponsible use or non-recommended practices.
  • Any after-market additions or modifications will not be warranted.
  • If you do not provide us images of the issue.
  • If damage or defect is the result of any third party related issues.
  • Individual weight exceeding of 350lbs.
  • In the event of a Defect, PangeaBed™’s sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at PangeaBed™’s sole discretion, repair the mattress, to provide a repaired mattress or replace your mattress, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.
YOUR RESPONSIBILITIES

Contact PangeaBed™ and inquire about the Mattress Warranty. Evidence of a Defect and any claims must be emailed to customersupport@pangeabed.com in order to determine if you are eligible for the Mattress Warranty. In the event of a Defect and in order to get the benefit of this limited Mattress Warranty, you must provide PangeaBed™ with the Bill of Sale with proof of the original date of purchase. You are responsible for shipping costs associated with the return of your Mattress under this limited Mattress Warranty. PangeaBed™ will repair or replace (as applicable) and ship your Mattress back to you. You will be responsible for any shipping costs associated with shipping replaced or repaired Mattress.
Replaced Mattresses are subject to the same limited Mattress Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress that is the same style and price as the original Mattress, then the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.

DISCLAIMER; LIMITATION OF LIABILITY

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PANGEABED MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL PANGEABED OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF PANGEABED HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. PANGEABED’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

WARRANTOR

PangeaBed™ LLC
2145 NY-112
Medford, NY 11763
customersupport@pangeabed.com

PANGEABED 1 YEAR LIMITED
PILLOW WARRANTY

Your PangeaBed™ Pillow is covered by a 1 year limited warranty (“Pillow Warranty”). This limited Pillow Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ELIGIBILITY

This limited Pillow Warranty is applicable to Pillows sold on this internet site owned and administered by PangeaBed™ LLC., dba PangeaBed™.com (“PangeaBed™”). The Pillow Warranty is not applicable to pillows purchased on third party sites (e.g. Amazon). PangeaBed™ Pillows purchased from a third party are subject to the terms and conditions provided by each individual seller.

BILL OF SALE

This limited Pillow Warranty is only effective upon the original purchaser’s presentation of your Bill of Sale or other proof of purchase and images of the Defect (as defined below). All images must be emailed to PangeaBed™ at customersupport@pangeabed.com in order for PangeaBed™ to determine if your pillow qualifies for the Pillow Warranty. The Pillow Warranty is non-transferable.

LIMITED PILLOW WARRANTY

PangeaBed™ warrants the Pillow in its original packaging against defects in material or workmanship set forth below (“Defects”) for a period of 1 year from the date of purchase, when the Pillow is used normally for its intended purposes (“Normal Use”).

  • This limited Pillow Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
  • This limited Pillow Warranty does not cover the following:
  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Pillows sold by an unauthorized retailer.
  • Pillows sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • Any damage or defect resulting from an act of God or a disaster such as, but not limited to, fire or flood.
  • Any damage or defect resulting from any service or alteration done by anyone other than an authorized PangeaBed™ representative.
  • Any damage incurred through irresponsible use or non-recommended practices.
  • In the event of a Defect, PangeaBed™’s sole and exclusive liability and your sole remedy under this limited Pillow Warranty will be, at PangeaBed™’s sole discretion, to provide a repaired or replacement Pillow or Pillow Cover, subject to your fulfillment of “Your Responsibilities” below.
DISCLAIMER; LIMITATION OF LIABILITY

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PILLOW IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED PILLOW WARRANTY, IN NO EVENT WILL PANGEABED OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PILLOW OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF PANGEABED HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. PANGEABED TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PILLOW GIVING RISE TO SUCH LIABILITY.

YOUR RESPONSIBLITIES

In the event of a Defect and in order to get the benefit of this limited Pillow Warranty, you must contact PangeaBed™ and provide PangeaBed™ with the Bill of Sale with proof of the original date of purchase with images of the defect to customersupport@pangeabed.com. Once it has been determined that you are covered under the Pillow Warranty, PangeaBed™ will direct you in donating the pillow to a certified charity with the donation receipt in the name of Pangea Bed LLC. Afterwards, PangeaBed™ will send you a replacement pillow. You will be responsible for any shipping costs associated with shipping of the replaced Pillow.

Replaced Pillows are subject to the same limited Pillow Warranty as the original Pillow. For example, if you obtain a replaced or repaired Pillow that is the same style and price as the original Pillow, then the warranty term of the replaced or repaired Pillow begins from the date of purchase of the original Pillow.

WARRANTOR

PangeaBed™ LLC
2145 NY-112
Medford, NY 11763
customersupport@pangeabed.com

Overall Usage

PangeaBed™ will not be held responsible for typographical errors on sales receipts, repair tickets or, but not limited to, our website. PangeaBed™ makes every effort to make sure all information on our website is correct.

PangeaBed™ makes no health or medical claims about its mattresses or products. This limited warranty does not cover allergies or other such conditions. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

PANGEABED 1 YEAR LIMITED
COPPER TOPPER WARRANTY

Your PangeaBed™ Copper Topper is covered by a 1 year limited warranty (“Topper Warranty”). This limited Topper Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ELIGIBILITY

This limited Topper Warranty is applicable to Toppers sold on this internet site owned and administered by PangeaBed™ LLC., dba PangeaBed™.com (“PangeaBed™”). The Topper Warranty is not applicable to Toppers purchased on third party sites (e.g. Amazon). PangeaBed™ Toppers purchased from a third party are subject to the terms and conditions provided by each individual seller.

BILL OF SALE

This limited Topper Warranty is only effective upon the original purchaser’s presentation of your Bill of Sale or other proof of purchase and images of the Defect (as defined below). All images must be emailed to PangeaBed™ at customersupport@pangeabed.com in order for PangeaBed™ to determine if your Topper qualifies for the Topper Warranty. The Topper Warranty is non-transferable.

LIMITED TOPPER WARRANTY

PangeaBed™ warrants the Topper in its original packaging against defects in material or workmanship set forth below (“Defects”) for a period of 1 year from the date of purchase, when the Topper is used normally for its intended purposes (“Normal Use”).

  • This limited Topper Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
  • This limited Topper Warranty does not cover the following:
  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Toppers sold by an unauthorized retailer.
  • Toppers sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • Any damage or defect resulting from an act of God or a disaster such as, but not limited to, fire or flood.
  • Any damage or defect resulting from any service or alteration done by anyone other than an authorized PangeaBed™ representative.
  • Any damage incurred through irresponsible use or non-recommended practices.
  • In the event of a Defect, PangeaBed™’s sole and exclusive liability and your sole remedy under this limited Topper Warranty will be, at PangeaBed™’s sole discretion, to provide a repaired or replacement Topper or Topper Cover, subject to your fulfillment of “Your Responsibilities” below.
DISCLAIMER; LIMITATION OF LIABILITY

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE TOPPER IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED TOPPER WARRANTY, IN NO EVENT WILL PANGEABED OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE TOPPER OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF PANGEABED HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. PANGEABED TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE TOPPER GIVING RISE TO SUCH LIABILITY.

YOUR RESPONSIBLITIES

In the event of a Defect and in order to get the benefit of this limited Topper Warranty, you must contact PangeaBed™ and provide PangeaBed™ with the Bill of Sale with proof of the original date of purchase with images of the defect to customersupport@pangeabed.com. Once it has been determined that you are covered under the Topper Warranty, PangeaBed™ will direct you in donating the Topper to a certified charity with the donation receipt in the name of Pangea Bed LLC. Afterwards, PangeaBed™ will send you a replacement Topper. You will be responsible for any shipping costs associated with shipping of the replaced Topper.

Replaced Toppers are subject to the same limited Topper Warranty as the original Topper. For example, if you obtain a replaced or repaired Topper that is the same style and price as the original Topper, then the warranty term of the replaced or repaired Topper begins from the date of purchase of the original Topper.

WARRANTOR

PangeaBed™ LLC
2145 NY-112
Medford, NY 11763
customersupport@pangeabed.com

Overall Usage

PangeaBed™ will not be held responsible for typographical errors on sales receipts, repair tickets or, but not limited to, our website. PangeaBed™ makes every effort to make sure all information on our website is correct.

PangeaBed™ makes no health or medical claims about its mattresses or products. This limited warranty does not cover allergies or other such conditions. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

PANGEABED 1 YEAR LIMITED
PLATFORM FRAME WARRANTY

Your PangeaBed™ Platform Frame is covered by a 1 year limited warranty (“Platform Frame Warranty”). This limited Platform Frame Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

ELIGIBILITY

This limited Platform Frame Warranty is applicable to Platform Frames sold on this internet site owned and administered by PangeaBed™ LLC., dba PangeaBed™.com (“PangeaBed™”). The Platform Frame Warranty is not applicable to Platform Frames purchased on third party sites (e.g. Amazon). PangeaBed™ Platform Frames purchased from a third party are subject to the terms and conditions provided by each individual seller.

BILL OF SALE

This limited Platform Frame Warranty is only effective upon the original purchaser’s presentation of your Bill of Sale or other proof of purchase and images of the Defect (as defined below). All images must be emailed to PangeaBed™ at customersupport@pangeabed.com in order for PangeaBed™ to determine if your Platform Frame qualifies for the Platform Frame Warranty. The Platform Frame Warranty is non-transferable.

LIMITED PLATFORM FRAME WARRANTY

PangeaBed™ warrants the Platform Frame in its original packaging against defects in material or workmanship set forth below (“Defects”) for a period of 1 year from the date of purchase, when the Platform Frame is used normally for its intended purposes (“Normal Use”).

  • This limited Platform Frame Warranty applies to Defects due to faulty workmanship or materials, subject to the limitations described in this warranty.
  • This limited Platform Frame Warranty does not cover the following:
  • Normal increases in softening and settling of materials, or any other normal wear and tear.
  • Comfort preference.
  • Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
  • Platform Frames sold by an unauthorized retailer.
  • Platform Frames sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
  • Any damage or defect resulting from an act of God or a disaster such as, but not limited to, fire or flood.
  • Any damage or defect resulting from any service or alteration done by anyone other than an authorized PangeaBed™ representative.
  • Any damage incurred through irresponsible use or non-recommended practices.
  • In the event of a Defect, PangeaBed™’s sole and exclusive liability and your sole remedy under this limited Platform Frame Warranty will be, at PangeaBed™’s sole discretion, to provide a repaired or replacement Platform Frame or Platform Frame Cover, subject to your fulfillment of “Your Responsibilities” below.
DISCLAIMER; LIMITATION OF LIABILITY

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PLATFORM FRAME IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED PLATFORM FRAME WARRANTY, IN NO EVENT WILL PANGEABED OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE PLATFORM FRAME OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF PANGEABED HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. PANGEABED TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE PLATFORM FRAME GIVING RISE TO SUCH LIABILITY.

YOUR RESPONSIBLITIES

In the event of a Defect and in order to get the benefit of this limited Platform Frame Warranty, you must contact PangeaBed™ and provide PangeaBed™ with the Bill of Sale with proof of the original date of purchase with images of the defect to customersupport@pangeabed.com. Once it has been determined that you are covered under the Platform Frame Warranty, PangeaBed™ will direct you in donating the Platform Frame to a certified charity with the donation receipt in the name of Pangea Bed LLC. Afterwards, PangeaBed™ will send you a replacement Platform Frame. You will be responsible for any shipping costs associated with shipping of the replaced Platform Frame.

Replaced Platform Frames are subject to the same limited Platform Frame Warranty as the original Platform Frame. For example, if you obtain a replaced or repaired Platform Frame that is the same style and price as the original Platform Frame, then the warranty term of the replaced or repaired Platform Frame begins from the date of purchase of the original Platform Frame.

WARRANTOR

PangeaBed™ LLC
2145 NY-112
Medford, NY 11763
customersupport@pangeabed.com

Overall Usage

PangeaBed™ will not be held responsible for typographical errors on sales receipts, repair tickets or, but not limited to, our website. PangeaBed™ makes every effort to make sure all information on our website is correct.

PangeaBed™ makes no health or medical claims about its mattresses or products. This limited warranty does not cover allergies or other such conditions. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.